Legal

Cancellation & Refund Policy

Effective Date: 31 August 2026

We aim to provide a smooth experience at Zulish Nail, but we understand that plans change.

1. Booking Cancellation by the Customer

Free Cancellation (Up to 2 Hours Before)

You can cancel your booking completely free of charge up to 2 hours before your scheduled appointment time.

Late Cancellation Fee (Within 2 Hours)

If you cancel your booking within 2 hours of the scheduled service time, a late cancellation fee will be charged. We charge this fee to protect our artists' livelihoods for the following reasons:

• Blocked Time Slot: When you book a service, the professional exclusively reserves that specific time slot for you, turning down other potential bookings.
• Loss of Income: Canceling at the last minute makes it almost impossible for the artist to secure a replacement booking on the spot.
• Wasted Day: This sudden cancellation leads to an empty slot, ruining their schedule and directly impacting their daily earnings.

The late fee acts as a fair compensation for the time and income the artist loses due to this sudden cancellation.

On-Arrival Cancellation / No-Show

If the professional arrives at your location and you cancel the service, or if you are unavailable at the provided address, a strict penalty or the full service visiting charge will be deducted/applied to your account.

2. Rescheduling Policy

You can reschedule your appointment free of charge up to 2 hours before the scheduled time, subject to the availability of artists in your area.

Rescheduling is not permitted within 2 hours of the appointment time. In such cases, you will need to cancel the current booking (subject to late fees) and make a new one.

3. Cancellation by Zulish Nail or the Professional

In rare circumstances (such as extreme weather, medical emergencies, or unavailability of the assigned artist), Zulish Nail or the Professional may need to cancel your booking.

If we cancel your booking, you will be notified immediately, and a 100% full refund will be initiated automatically. We will also assist you in booking a substitute artist at the earliest available time.

4. Refund Policy

• Zulish Wallet (Fastest Refund): For quick processing, refunds for prepaid cancelled bookings (eligible for a refund) are instantly credited to your Zulish Wallet. You can use this wallet balance for future bookings.
• Original Payment Method: If you prefer the refund to be sent back to your bank account, credit card, or UPI, please place a request through the app. It typically takes 5 to 7 working days for the amount to reflect in your original payment source, depending on your bank's processing time.
• Cash on Service Bookings: If you selected the 'Pay with Cash' option, no refund is applicable as no money was deducted in advance. However, if any cancellation fee is due, it will be added as an outstanding balance to your next booking.
• Service Dissatisfaction: Refunds are not provided after a service has been successfully completed. However, if you are unsatisfied with the quality of the service, you must raise a ticket via [email protected] within 24 hours. We will investigate the issue and arrange a free re-do, at our sole discretion.

5. Contact Us

If you have any questions regarding your refund status or a canceled booking, please reach out to our support team: