Legal · Partners

Partner Terms & Conditions

Effective Date: 3 September 2026

1. Independent Contractor Relationship

By registering as a partner or nail professional on the ZULISH NAIL platform, you acknowledge that you are an 'Independent Contractor' and not an employee or agent of ZULISH NAIL. You are solely responsible for managing your taxes, insurance, and legal compliance. ZULISH NAIL operates strictly as a technology platform designed to connect you with customers.

2. Registration, KYC, and Document Verification

To activate your profile, you are required to submit valid KYC documents (including your government-issued photo ID, PAN Card, and bank account details) and undergo ID and document verification. If any submitted document is found to be forged, expired, or incorrect, ZULISH NAIL reserves the right to reject your application or suspend your active account at any time.

3. Platform Commission, Fees, and Payouts

Commission: ZULISH NAIL will deduct a commission ranging from 20% to 30% on every successful booking completed through the platform. The remaining balance will be remitted to your registered bank account.

Payouts: Payments for completed services are processed within 3 working days of a payout request raised from the Partner app, subject to standard bank processing times.

Cash Payments: For 'Cash on Service' bookings, you are strictly responsible for collecting the full service amount from the customer. The platform commission for these cash bookings will be automatically deducted from your online earnings or reflected as outstanding dues on your account profile.

4. Service Standards and Professional Conduct

As a ZULISH NAIL partner, you represent our brand and are expected to deliver a premium experience. You must strictly adhere to the following service standards:

Uniform and Dress Code: You must wear the official ZULISH NAIL uniform (if provided) or adhere to a strict, professional dress code (clean, ironed, and appropriate attire). Slippers or unprofessional clothing are strictly prohibited.

Punctuality: Arrive at the customer's location exactly on the scheduled time.

Hygiene & Grooming: Maintain strict personal hygiene and grooming at all times.

Equipment: Carry all necessary, authentic nail art tools, products, and properly sterilized equipment required for the service.

Behavior: Refrain from any misconduct, arguments, or the use of inappropriate language with customers.

5. Zero Tolerance Policy: Platform Bypassing

You are strictly prohibited from accepting direct (offline) bookings from ZULISH NAIL customers. Sharing your personal contact number with customers to evade app commission fees, or providing direct services to a customer originally acquired through ZULISH NAIL, is considered a severe violation. If found engaging in this practice, your partner account will be permanently banned, and your pending payouts may be forfeited as a penalty.

6. Ratings, Penalties, and Account Termination

Customers will rate your service upon completion. All partners are required to maintain a minimum average rating of 4.0 out of 5.0. ZULISH NAIL reserves the right to temporarily suspend or permanently terminate your account without prior notice under the following circumstances:

Your average rating consistently falls below the required minimum, or we receive serious customer complaints.

You cancel bookings at the last minute without a valid, major emergency.

You engage in unprofessional behavior, fraudulent activities, or cause damage to a customer's personal property.

7. Liability, Insurance, and Indemnity

ZULISH NAIL operates strictly as a technology platform connecting independent Nail Professionals with customers.

Personal Liability: As an independent contractor, you are solely responsible for your own health, safety, and any medical or vehicle insurance. ZULISH NAIL shall not be held liable or financially responsible for any accidents, injuries, illnesses, or medical emergencies that may occur while traveling to a customer's location or while providing services. All expenses related to such incidents shall be borne entirely by you.

Customer Damage & Indemnity: You are entirely responsible for any accidental damage caused by you to a customer's property or person during the course of the service. You agree to indemnify and hold ZULISH NAIL harmless from any claims, damages, financial losses, or legal actions arising directly from your negligence, misconduct, or poor service quality.

8. Dispute Resolution

In the event of any disputes or issues regarding payouts, commissions, or account suspension, you must formally notify the Partner Support Team by emailing [email protected] within 5 working days of the issue arising.

9. Data Privacy and Confidentiality

As a partner, you will have access to sensitive customer information, including addresses and contact details, strictly for the purpose of fulfilling a booking. You agree to maintain absolute confidentiality of this data. You are strictly prohibited from saving customer numbers, contacting them outside the app, or sharing their details with any third party. All official service communications, including OTP verifications, transactional alerts, and booking updates, are securely routed through the platform's authorized SMS gateways and automated communication channels to protect user privacy. Any violation of customer privacy or attempt to bypass these secure channels will result in immediate termination and potential legal action.

10. Partner Safety and Right to Refuse Service

Your safety is a priority for ZULISH NAIL. You have the right to refuse or terminate a service without penalty if you arrive at a customer's location and genuinely feel your personal safety is at risk, or if the customer exhibits inappropriate, abusive, or intoxicated behavior. In such events, you must immediately leave the premises and report the incident to the Partner Support Team.

11. Customer Cancellation and No-Show Policy

If a customer cancels a booking after you have already reached their location, or within 120 minutes of the scheduled start time, you may be eligible for a 'Travel/Cancellation Allowance'. This allowance is determined at the sole discretion of ZULISH NAIL and will be credited to your next payout. However, if you are untraceable or unreasonably late, no such allowance will be provided.

12. Intellectual Property and Brand Usage

All logos, trademarks, and app interfaces (including specialized UI animations and search indicators) belong exclusively to ZULISH NAIL. As an independent contractor, you are not permitted to use the ZULISH NAIL logo, name, or branding on your personal social media, personal visiting cards, or any other promotional material without explicit written consent from the company.

13. Product Quality, Hygiene, and Equipment Protocol

As a ZULISH NAIL partner, you are obligated to strictly adhere to the highest standards of product quality, safety, and hygiene during every service delivery. You shall exclusively use genuine, high-grade nail products and consumables that strictly conform to ZULISH NAIL’s prescribed quality standards. The use of counterfeit, expired, non-standard, or unapproved chemical products is strictly prohibited and constitutes a material breach of contract. You must carry pre-sterilized nail tools, electric files, and metal implements. All single-use items—including but not limited to nail buffers, nail files, toe separators, cuticle wooden sticks, alcohol wipes, and disposable towels—must be opened freshly in front of the customer and discarded immediately post-service. Reusing single-use consumables across multiple clients is strictly prohibited. ZULISH NAIL reserves the right to inspect and audit your service kit at any time. Any breach of hygiene protocols or application of unapproved products will result in immediate profile suspension and financial penalties.

14. Helper and Accompaniment Restriction

You are strictly required to perform the requested nail services independently. You shall not bring, accompany, or engage any unregistered assistant, helper, family member, child, or acquaintance ('Helper') to a customer’s premises or service location under any circumstances, unless explicitly permitted in writing by ZULISH NAIL for specific high-volume bookings. If an authorized Helper is permitted by the platform, such Helper must be individually onboarded, age-verified (18+ years), and undergo full ID and document verification on the platform at your cost. Any unauthorized individual accompanying you to a customer's location will be treated as a severe security breach, leading to immediate account termination and permanent blacklisting.

15. Profile Standardization & AI Enhancement License

To maintain visual consistency, brand trust, and professional appeal on the platform, you agree to upload a clear and professional profile photograph. You hereby grant ZULISH NAIL a non-exclusive, royalty-free license to use, modify, adapt, and enhance your profile photograph using artificial intelligence (AI) or graphic design tools (such as background cleanup, uniform standardization, lighting correction, and digital alignment). The AI-enhanced photograph will be utilized strictly for your official partner profile on the ZULISH NAIL application and promotional materials. ZULISH NAIL disclaims all liability if you choose to download or utilize such enhanced images outside the official platform.

16. Device, Network, and App Functionality Obligations

To receive booking requests, update service status, complete OTP verifications, and log job completions, you are solely responsible for procuring and maintaining a compatible smartphone device and an active data/cellular network connection at your own expense. ZULISH NAIL does not guarantee that the Partner App will function seamlessly on outdated hardware or incompatible operating systems. Failure to perform service updates, inability to capture job OTPs, or delays caused by network outages, device malfunction, or low battery on your part shall be deemed an operational failure, and ZULISH NAIL shall not be held liable for any resulting loss of earnings or missed bookings.

17. Protection of Brand Reputation and Anti-Defamation

During the term of your registration and at all times following the suspension or termination of your account, you undertake not to make, publish, post, or circulate any false, misleading, negative, derogatory, or defamatory statements, videos, or posts regarding ZULISH NAIL, its brand name, directors, employees, platform policies, or services across any social media platform, public forum, press, or digital media. Any attempt to tarnish the goodwill, trade secrets, or public reputation of ZULISH NAIL will attract immediate legal action, including claims for civil damages and criminal proceedings under applicable Indian laws.

18. Deficient Service Recovery and Customer Compensation Pass-Through

In the event a customer lodges a verified complaint regarding deficient service performance (including but not limited to improper gel application, premature nail chipping, physical injury/cut to the customer's cuticle/skin, or accidental damage to customer property caused by spilling nail chemicals/polishes), ZULISH NAIL reserves the right to investigate the incident. If ZULISH NAIL, in its sole discretion, compensates or refunds the customer for such deficiency or damage, you expressly authorize ZULISH NAIL to recover the full compensation amount, refund cost, or repair fees directly from your pending payouts, wallet balance, or future earnings.

19. Modification of Terms

ZULISH NAIL reserves the right to update, modify, or replace any part of these Terms and Conditions (including commission structures, hygiene guidelines, and payout timelines) at any time. Partners will be notified of significant changes via the partner app or registered email. Your continued use of the platform following the posting of any changes constitutes your acceptance of those changes.

20. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms, the platform, or the services provided shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.